Thank you for shopping at KanchukKreation. We strive to provide you with high-quality ethnic wear, including kurtis, pallazzos, and more. However, we understand that there may be instances where you need to return or refund your purchase. Please read our Return and Refund Policy carefully to ensure a smooth experience.
1. Returns:
1.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund as per your preference.
1.2 Incorrect Items: In the rare event that you receive an item different from what you ordered, please notify us within 7 days of receiving the product. We will coordinate the return and replace the incorrect item with the right one.
1.3 Size or Color Exchange: We understand that choosing the right size or color online can be challenging. If you need to exchange an item for a different size or color, please contact us within 14 days of receiving the product. We will assist you in the exchange process, provided the item is in its original condition with tags intact.
2. Refunds:
2.1 Refund Eligibility: Refunds will be issued in the following cases:
- Defective or damaged items
- Incorrect items shipped
- Unavailability of the ordered item
2.2 Return Process: To initiate a return, please contact our customer service team at kanchukkreation@gmail.com with the following details:
- Order number
- Reason for return
- Photographs (if applicable)
Upon approval, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent any further damage during transit.
2.3 Refund Processing: Once we receive the returned item and inspect its condition, we will initiate the refund process. Please allow 7-10 business days for the refund to be credited back to your original payment method.
3. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include earrings, undergarments, and items that have been worn or washed.
4. Contact Information: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at kanchukkreation@gmail.com.
Please note that this policy is subject to change, and any updates will be reflected on our website. We appreciate your understanding and cooperation.
Thank you for choosing KanchukKreation.
Sincerely, KanchukKreation Team
